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Information

Return Policy

Returns are accepted in two cases only: we sent the wrong model, or the hat was damaged in transit. Report either within 48 hours of delivery and we replace it or refund it — return shipping on us.

Last updated 13 Sep 2026 48 hoursto report an issue1–2 daysto receive an RMA7–14 daysrefund after inspectionFreereturn label
01

Return window

If we shipped the wrong model, or the hat arrived damaged in transit, report it within 48 hours of delivery. Issues reported later, or for any other reason, are not eligible for return, refund or exchange.

02

What qualifies

Accepted
  • Wrong model sent
  • Damaged in transit (cracked brim, torn crown, broken strap or hardware)
  • Unworn, in original condition
  • Original box, tags and cards
  • Order ID as proof of purchase
Not accepted
  • Change of mind
  • Wrong colour or size chosen by the buyer
  • "Tighter / looser than I expected" when the listed size is correct
  • A brim flattened in transit that returns to shape when rested or steamed
  • Correct model received in good condition
  • Final sale or clearance items
Size is not a return reason. Every hat page lists the sizes it comes in; adjustable caps fit most heads. Not sure? Email us the link and your head circumference and we confirm the size before you order.
03

How to start a return

  1. Contact us within 48 hours. Email [email protected] with your Order ID and clear photos showing the wrong model or the damage.
  2. Receive your RMA. A Return Merchandise Authorisation with the return address arrives within 1–2 business days.
  3. Ship the hat back. Pack it in the original box with the crown supported and use the return label we provide.
  4. Inspection and refund. Inspection takes 2–3 business days after arrival; the refund is issued within 7–14 business days to your original payment method — or we send a replacement, your choice.
04

Who pays for return shipping

SituationReturn shippingOutcome
Wrong model sentWe cover it (label provided)Free replacement or full refund
Damaged in transitWe cover it (label provided)Free replacement or full refund
Any other reason—Not eligible
05

Late reports

Reports made more than 48 hours after delivery, and any case that is neither a wrong model nor transit damage, cannot be accepted. This is what lets us keep the two eligible cases fast and free.

06

Contact us

Address1001 S Main St Ste. 600 Kalispell, MT 59901-1498 United States
HoursMonday–Friday, 9:00 AM – 5:00 PM EST
Track your orderTracking number by email within 24–48 hours of dispatch. Preparation & shippingHats are prepared in 3–6 business days, then shipped tracked. Contact usMonday–Friday, 9:00 AM – 5:00 PM EST.
Questions

Frequently asked

The hat is too tight. Can I exchange it?

No — size is not an eligible reason when the listed size is correct. Exchanges are offered only when we sent the wrong model or the hat arrived damaged.

Do I have to send the damaged hat back?

Usually yes, with the label we provide. In clear cases we may approve a replacement or refund from your photos alone — we will tell you when we reply.

How long does the refund take?

2–3 business days to inspect, then 7–14 business days to your original payment method. Your bank may add 3–5 days. See the refund policy.