The 2-hour window
Cancel within 2 hours of placing the order and we refund it in full. After 2 hours the order is in our preparation queue and cancellation is no longer possible — if something is wrong, contact us immediately and we will do what we can.
How to cancel
- Email or call within 2 hours. [email protected] or +1 (315) 310-4188.
- Use the subject line "CANCEL ORDER #your-order-id" and include your name.
- Confirmation arrives within 30 minutes during business hours (Monday–Friday, 9:00 AM – 5:00 PM EST).
- Refund to the original payment method within 5–10 business days.
Cancelling part of an order
Within the window you can cancel individual hats from a multi-item order. List them clearly in your email; the rest of the order ships as planned and the refund covers only what was cancelled.
Already shipped?
Once a parcel is dispatched it cannot be cancelled or recalled. If the hat arrives as the wrong model or damaged, the return policy applies. Change of mind is not a return reason.
Cancellations by us
We may cancel an order if a hat turns out to be unavailable, a price or description was listed in error, payment or shipping details cannot be verified, or the order breaches our terms. You are notified by email and refunded in full.