Refund eligibility
A refund is issued when all of the following are true:
- the issue (wrong model or transit damage) was reported within 48 hours of delivery;
- the hat is returned unworn, in its original condition and packaging;
- the return was approved through our RMA process;
- an Order ID was provided.
Timeline
- Inspection — 2–3 business days after the hat reaches us.
- Approval email — sent as soon as the inspection clears.
- Refund issued — within 7–14 business days to the original payment method.
- Bank clearing — your card issuer or PayPal may take a further 3–5 business days to show it.
How you are refunded
| How you paid | How you are refunded |
|---|---|
| Card, as a PayPal guest | Same card |
| PayPal balance or linked account | Same PayPal account |
We do not refund to a different card, account or by store credit.
Not refundable
- Shipping costs, unless the return is our error
- Sale, clearance and final-sale items
- Gift cards
Damaged or wrong-model hats
For a wrong model or a hat damaged in transit, you choose: a full refund including the shipping you paid, or a free replacement. Report it within 48 hours of delivery with photos — details in the return policy.
Cancelled orders
If you cancel within the 2-hour window after ordering, the full amount is refunded within 5–10 business days. See the cancellation policy.
Late or missing refunds
If the refund has not appeared after the timeline above: check the account, then ask your card issuer (posting can lag), then your bank. Still missing? Contact us with your Order ID and we will trace it.
Chargebacks
Please contact us before opening a dispute with your bank or PayPal — most issues are resolved within 24–48 hours. Chargebacks filed without prior contact may lead to restrictions on future orders.