Accepted methods
Payment runs through PayPal. Use your PayPal balance, or check out as a guest with Visa, Mastercard, American Express or Discover. Everything is processed on an encrypted, PCI-DSS-compliant gateway; your full card number never touches our servers.
Security
- SSL encryption between your browser and the site
- PCI-DSS-compliant processing by PayPal
- No card storage on our side
- 3-D Secure where your bank requires an extra check
How a payment is processed
- Order placed — the full amount is charged and a confirmation email is sent.
- Preparation — the hat is pulled, checked and boxed (3–6 business days).
- Dispatched — tracking is emailed within 24–48 hours of shipment.
A pending authorisation may appear on your statement before the charge settles.
Currency and pricing
All prices are in USD and exclude shipping, sales tax and any customs duties, which are calculated at checkout or by your customs authority. Paying with a card in another currency means your bank converts the amount at its own rate and may charge a fee. A confirmed order keeps its price even if the listed price later changes; if a price was listed in error we contact you before preparing the order.
Sales tax and duties
US orders: sales tax is applied where required and shown at checkout. International orders: duties, import taxes and VAT/GST are set and collected by your country, are not included in our prices, and are the recipient's responsibility. Check with your local customs office if in doubt.
Verification
To protect you and us, the provider verifies the billing address and security code, and may redirect you to your bank for 3-D Secure. Orders flagged by fraud screening are held for a manual look; we email you if we need to confirm anything.
Declined payments
Common reasons: insufficient funds, a typo in the card details, a billing address that does not match the bank's record, an expired card, or an international-transaction block. What to do:
- Re-check the details and billing address.
- Ask your bank to authorise the transaction.
- Try another card or your PayPal balance.
- If you were charged but received no confirmation, contact us immediately.
Cancellations and refunds
| Case | Refund timing |
|---|---|
| Cancelled within 2 hours of ordering | 5–10 business days |
| Approved return (wrong model / transit damage) | 7–14 business days after inspection |
| Bank or PayPal posting | up to 3–5 additional business days |
Refunds always go to the original payment method. Shipping is refunded only when the return is our error.
Fraud prevention
Transactions are monitored in real time. Suspicious orders may be delayed or cancelled, and we may ask you to verify your identity for unusual or high-value orders. If you suspect your payment details were used without permission, contact us and your bank immediately.